Collecting feedback just got a major upgrade.

With the new Feedback Customization features in GoCSM, you now have full control over the look, feel, and behavior of your Request Feedback Widget — so it perfectly matches your brand and strategy.

Whether you're collecting feedback in-app or on your client portal, this enhancement gives you the flexibility to make every touchpoint feel personalized and purposeful.

🆕 What’s New

You can now customize the Feedback Widget by:

🎨 Changing the Widget Button Color

Match it to your brand or platform theme for a seamless experience.

😃 Choosing Stars or Emojis

Set the tone of your feedback request — go classic with stars or casual with emojis.

✍️ Custom Headlines & Thank You Messages

Write your own feedback prompt and thank your users in your brand voice.

🔗 Linking Google or Facebook Review Pages

Automatically redirect satisfied users to leave a public review — boosting your reputation where it matters most.

💼 Use Cases

Brand Consistency:

Agencies and SaaS platforms can ensure their feedback request matches the branding of their dashboard or app.

Public Review Collection:

Use positive internal feedback as a launchpad to grow your Google or Facebook reviews.

Tone Control:

Choose emojis for a light and friendly experience, or stars for a more structured one — depending on your audience.

Multilingual Messaging:

Write the widget content in any language to localize the experience for different regions or client types.

✅ Why This Matters

🔁 Higher Engagement:

A branded and friendly widget is more likely to get clicked — which means more feedback from your customers.

🌍 Boost Public Reputation:

With direct links to Google and Facebook reviews, you can turn internal wins into public testimonials.

🧠 Informed Strategy:

Tailored feedback messages let you guide customers into giving actionable, relevant responses.

🚀 Getting Started

Go to your Feedback (NPS) > Customize

Adjust the color, rating type, and custom messages

Add your Google or Facebook review links

Enable the Request Feedback in Health

Start collecting feedback that feels like you

This update is now available for all GoCSM users.

Need help configuring it? Check the Help Docs or join a support session.