Changelog
Follow up on the latest improvements and updates.
RSS
This new feature is all about giving you deeper insights into how your customers are interacting with your service. Here’s what you can expect:
- Customer Satisfaction Levels: Get a clear view of how happy your customers are.
- Features Usage:See which features are getting the most love.
- Login Frequency:Understand how often your customers are engaging with your platform.
- Health Points:Assess the overall 'health' or loyalty status of your customers based on their interactions.
This feature aims to empower you with insights to enhance customer satisfaction and retention. Dive in and explore these metrics to better understand your customer base!
new
Dashboard
Introducing the Eagle-view Dashboard
Hey everyone! We're excited to roll out our new Eagle-view Dashboard. This tool is designed to give you a bird’s-eye view of your entire client base. Here’s what you can look forward to:
- Overview of Your Clients:See all your clients in one place and get a clear picture of the landscape.
- Key Metrics Tracking:Easily track key metrics like engagement levels, activity stats, and more.
- Churn Risk Identification:Spot potential churn risks before they become issues with our predictive insights.
This dashboard is all about making your life easier and helping you stay two steps ahead. Check it out and let us know how it works for you!
We're delighted to announce that the GoCSM White-labeled Customer Support Portal is now live! This portal has been expertly designed to offer a streamlined and branded experience for managing customer interactions. Below is a detailed overview of the portal's core functionalities and the benefits they bring to your business.
Enhancements and Features
- Branding:The portal can be fully branded to match your company's visual identity, ensuring a seamless user experience that feels like an extension of your main website.
- User-Friendly Interface:The interface is intuitive and easy to navigate, making it simple for your customers to find the information they need or get in touch with support.
- Integration Capabilities:The portal is designed to integrate smoothly with your GHL SaaS account and easily add it as a Custom Menu Link.
Getting Started
The portal is available for immediate use for all GoCSM users. You can log in to your account to start setting up and customizing your new customer support portal. Detailed guides and support are available to assist you throughout the setup process.
We Want to Hear from You
Your feedback is invaluable as we continue to improve and expand our offerings. Please share your experiences and suggestions regarding the new customer support portal.
Thank You!
We are excited to see how the GoCSM White-labeled Customer Support Portal transforms your customer support operations. Thank you for trusting us with your business needs.