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Enhancements

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Request Feature

Please request features and capabilities you wish to have in GoCSM

CSM Hours Rollover Program

Allow agencies the option to carry forward unused CSM hours to the next month, providing an innovative way to maximize their service value and improve client retention.

under review

Individual Ticket Task

Please allow is to add individual tasks on tickets

planned

Individual Ticket Notes

Please allow us to add private/public notes in a ticket.

planned

Remaining CSM hours

To show the remaining CSM hours per the company on the submitted ticket area

planned

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