You asked, we delivered!

Feedback comments submitted via the GoCSM Feedback Widget are now automatically saved to a Custom Field on the contact record.

🆕 What’s New

Every time a user submits a feedback comment, it’s now stored in a dedicated custom field.

This enables you to:

🔁 Send feedback data to third-party apps like Slack, Zapier, or CRMs.

🔔 Create detailed notifications for your team with the actual comment included.

📂 Keep a historical record of what your users are saying — all in one place.

💡Use Cases

🚨 Instant Slack Alerts:

Trigger real-time Slack messages with user comments when feedback is received.

🤝 Sales & Support Alignment:

Push detailed feedback into your CRM or Helpdesk tools for better customer context.

📊 Feedback Reporting:

Use the custom field for advanced segmentation and reporting inside your workflows.

This enhancement is live now — no extra setup required!