🕒 Update: Time Spent Now Tracks Only Active Window Usage

We’ve made a key improvement to how Time Spent Tracking works in GoCSM — ensuring more accurate reporting of real user engagement.
🛠️ What’s Improved
Previously, GoCSM tracked time as long as a feature or tab was open — even if the user wasn’t actively interacting with it. This meant you might see inflated usage data if someone left a tab open and walked away.
✅ What’s New
Time is now tracked only when the GoCSM feature window is active.
If a user switches tabs, minimizes the window, or walks away without interacting, the clock pauses — giving you a much clearer picture of how much time is truly spent using your platform.
🔍 Why This Matters
🧠 Better Usage Insights
Accurately see which features your users are really spending time on — not just what they left open.
🎯 Smarter Product Decisions
Use precise engagement metrics to prioritize feature improvements based on actual usage, not idle time.
📊 Reliable Reporting
Your dashboards and reports now reflect active user behavior, leading to more trustworthy data for your Customer Success and Product teams.
💡 Use Cases
Feature Adoption Tracking:
 Know which tools are being used with intent, not just opened out of curiosity.
Customer Success Evaluation:
 Better understand how your clients interact with the platform during onboarding or support sessions.
Client Activity Monitoring:
 Filter out passive time and focus on meaningful engagement.
This fix is now live across all GoCSM dashboards.
📩 Questions or feedback? Let us know below or book a support session.