Feature update · Product Adoption

What This Update Is About

GoCSM now determines SMS activation based on whether a phone number is A2P verified. This gives you a far more accurate picture of which sub-accounts are truly ready to send SMS at scale.

Key Features

• A2P-Based SMS Activation — A phone number now counts as activated only once it's A2P verified, giving you a compliance-aware signal of real SMS readiness check.

  

• Updated "Asset Activation Pending" Trigger — The Asset Activation Pending workflow trigger now reflects the new criteria. SMS assets stay in a pending state until A2P verification completes, so any automation you've built fires against the correct, accurate definition of activation.

• More Reliable Adoption Signal — By tying activation to A2P verification, GoCSM surfaces sub-accounts that aren't truly ready to message — before they run into deliverability issues or compliance blocks.

Why It Matters

SMS is one of the highest-impact channels GHL offers — but only if numbers are properly registered. An account that isn't A2P verified isn't actually capable of running real campaigns, and it is a genuine adoption gap.

Have a feature request or spotted a new bug? Let us know on our Ideas Board or submit a ticket through our Chat Widget — we're here to help!