Intelligent Service Usage Detection

Current Challenge:

GoCSM Health already tracks the "Time Spent" for various features, providing valuable insights into how long users engage with different functionalities. However, the "Services Used" section requires manual updates, which is time-consuming and prone to human error.

Proposed Enhancement:

We will automate the "Services Used" section based on the existing "Time Spent" data. Once a feature reaches one hour (60 minutes) of cumulative usage, it will automatically be checked as "Used".

This enhancement ensures that the "Services Used" section remains up-to-date without any manual intervention, improving accuracy and efficiency.

How It Works:

Continuously track the "Time Spent" data, which is already being recorded.

Automatically update the "Services Used" section and check the feature when thresholds are met.

🔍 Customer Experience Impact/Expected Outcome:

The "Services Used" section will be automatically updated once a feature reaches one hour of cumulative usage.

No more manual interactions, ensuring consistency and better feature adoption tracking.