📊 New: Product Adoption Page Overview Now Live!
We’ve launched a powerful new Product Adoption Overview page — giving you a full 360° view of how your customers engage with the platform, which features are being used, and where your opportunities lie.
🆕 What’s Included
🔍 Feature Usage Insights
Real-time Used Features (Coming Soon) – View which features are being actively used right now.
Total Usage Reports (Coming Soon) – Displays implementation totals across all key features.
Feature Usage % Tile – See at-a-glance how much of your platform is being adopted.
🧩 Adoption Charts
Product Adoption by Companies – See how many sub-accounts are actively using each feature (min. 1 hour of usage).
Product Adoption by Users – Visualizes users who’ve spent at least 7 minutes per feature.
🕒 Time Tracking & Trends
Total Product Adoption Time – Breakdown of hours spent per feature.
Time Spent on Features – Track usage over time (toggle Monthly/Weekly).
Engagement Trend (Coming Soon) – Shows how companies are using communication/engagement tools.
Usage Reports (Coming Soon) – Weekly and monthly trends for product creation and publishing.
📦 Custom Adoption Reporting
Custom Services Adoption – Track adoption of your agency’s own services (e.g., Google Ads, SEO).
Custom Menu Link Adoption – View engagement with custom dashboard links.
💡 Why This Matters
🧠 Spot Feature Drop-offs: Know which tools are underutilized and take action.
🔁 Boost Onboarding & Training: Target support based on real usage data.
📈 Power Smarter CSM Decisions: Prioritize efforts with real product adoption metrics.
Explore it now inside the Product Adoption tab of your GoCSM Dashboard.
More real-time widgets are on the way!