We’ve launched a powerful new Product Adoption Overview page — giving you a full 360° view of how your customers engage with the platform, which features are being used, and where your opportunities lie.

🆕 What’s Included

🔍 Feature Usage Insights

1. Real-time Used Features (Coming Soon) – View which features are being actively used right now.

2. Total Usage Reports (Coming Soon) – Displays implementation totals across all key features.

3. Feature Usage % Tile – See at-a-glance how much of your platform is being adopted.

🧩 Adoption Charts

1. Product Adoption by Companies – See how many sub-accounts are actively using each feature (min. 1 hour of usage).

2. Product Adoption by Users – Visualizes users who’ve spent at least 7 minutes per feature.

🕒 Time Tracking & Trends

1. Total Product Adoption Time – Breakdown of hours spent per feature.

2. Time Spent on Features – Track usage over time (toggle Monthly/Weekly).

3. Engagement Trend (Coming Soon) – Shows how companies are using communication/engagement tools.

4. Usage Reports (Coming Soon) – Weekly and monthly trends for product creation and publishing.

📦 Custom Adoption Reporting

1. Custom Services Adoption – Track adoption of your agency’s own services (e.g., Google Ads, SEO).

2. Custom Menu Link Adoption – View engagement with custom dashboard links.

💡 Why This Matters

1. 🧠 Spot Feature Drop-offs: Know which tools are underutilized and take action.

2. 🔁 Boost Onboarding & Training: Target support based on real usage data.

3. 📈 Power Smarter CSM Decisions: Prioritize efforts with real product adoption metrics.

Explore it now inside the Product Adoption tab of your GoCSM Dashboard.

More real-time widgets are on the way!