Tired of finding out about cancellations after it's too late?

GoCSM now detects and alerts you the moment a customer clicks the Cancel Subscription button — so you can act before churn happens.

What’s New

🚨 Instant Cancellation Alerts

• Unlike GHL or Stripe (which notify you after cancellation is processed), GoCSM alerts you as soon as the customer initiates cancellation.

• Know exactly who’s at risk — in real time.

🔔 In-App & Email Notifications

• Get notified inside GoCSM as soon as a cancellation request is triggered.

• No more surprises — your team will always know when a save opportunity appears.

✉️ Prebuilt Recovery Workflow

Start re-engagement efforts automatically!

We’ve added a ready-to-use Customer Touch Workflow that sends a recovery email to the customer right after the cancellation click.

Enable it under:
Automations > Customer Touch > At-risk Customers > Cancellation Request | Customer Touch Email Workflow

📊 Dashboard View: At-Risk Group

• See all cancellations this month in one place.

• Go to your GoCSM Dashboard > Comprehensive View > Cancellations This Month to view customers who initiated cancellations during the current month.

Why This Matters

• 🧠 Act Fast Before It's Final – Start recovery before the churn is completed.

• 🎯 Personalize Outreach – Use Customer Touch emails to win back accounts.

• 📈 Track & Prevent Churn – Know which accounts are slipping before it impacts your revenue.

This feature is live now and requires no extra setup — just check your notifications or activate the workflow!