We’ve rolled out major improvements to the Feedback Widget, giving you more control, flexibility, and opportunities to turn customer insights into action.

🆕 What’s New

• 🙏 Separate “Thank You” Messages for Positive & Negative Feedback
  Deliver personalized follow-up experiences. Show appreciation to happy customers and guide dissatisfied ones to support.
  

  

• 🌟 Google & Facebook Review Links for Positive Feedbacks
  Automatically invite satisfied users to share public reviews — boost your online presence and credibility effortlessly.
  

  

• 🆘 Support/Help CTA for Negative Feedbacks
  Convert unhappy feedback into retention opportunities with built-in CTAs linking directly to your support resources or help desk.
  

  

• 🎁 Enhanced “Spin the Wheel” Options
  Offer flexible reward setups after positive feedback — give discounts, coupons, credit-based rewards, etc...

  

  
  🔍 Spin the Wheel Results are now visible in the Feedback Overview section, letting you track and review user reward outcomes alongside their feedback.
  

  

• ⏱️ Widget Cooldown – Feedback Submitted
  Control when the feedback widget reappears after a submission — perfect for maintaining engagement without overwhelming users.

• 🚫 Widget Cooldown – Closed
  Set how long the feedback widget stays hidden after a user intentionally closes it, giving them breathing room before showing it again.

💡 Why This Matters

• 🎯 Drive more meaningful engagement from users

• 💬 Personalize the feedback journey for better response rates

• ⚙️ Automate review collection, rewards, and follow-up actions

• 🧠 Reduce survey fatigue with smarter display settings

Explore these new options in your GoCSM Dashboard → Feedback (NPS) → Customize and start customizing today!

Need help enabling the new advanced feedback customization? Book a support session in your Success Center or reach out and submit a ticket through our chat widget: