Collecting feedback just got a powerful upgrade. With a sleek new look and interactive experience, GoCSM now gives you more control and creativity in how you engage customers through the Feedback Widget.

🆕 What’s New

• 🎨 Modern UI & Gradient Branding
  Fresh, updated design with customizable gradients for buttons and widgets, match your brand beautifully.
  

  

• 🎥 Welcome Video Before Feedback (Optional)
  Add a short welcome or thank-you video that plays before the user submits feedback, build trust and set the tone.
  

  

• 🌟 New! Capture Video Testimonials from Happy Customers

  Turn positive feedback into powerful marketing assets. When users leave a high rating, they now have two options:

  • 📹 Submit a Video Testimonial – Let customers record short, authentic video feedback directly from the widget. No extra tools needed!

  • 💬 Write a Text Testimonial – For users who prefer to type out their thoughts.

  This is a game-changer for building trust, generating social proof, and showcasing real customer success stories.

  

• 🎁 Spin the Wheel (Optional)
  Encourage more 5-star feedback with a fun incentive:
  Let users spin a wheel to win a discount after leaving positive feedback.
  

  

• ❌ Let Users Dismiss the Widget
  Users can now intentionally close the widget with a clear “X” icon if they don’t want to provide feedback right now, no forced engagement, just a better experience.
  

  

💡 Why This Matters

• 🚀 Increases engagement and response rates

• 📹 Generates high-quality social proof with video

• 🛍️ Converts satisfaction into retention and rewards

• 🧠 Fully brand-able for GHL agencies

🔜 Coming Soon Enhancements

• 🌐 White-labeled Feedback Request Links
  You’ll soon be able to request feedback externally using your own domain — ideal for email campaigns or customer support follow-ups.

• 🌟 Embed Feedback Anywhere
  Display collected feedback on your website, funnels, forms, or landing pages to boost trust and social proof.

• ⭐ Google & Facebook Review Links
  Prompt satisfied customers to leave public reviews directly on your Google Business Profile or Facebook page — boosting visibility and reputation.

• 🎁 Enhanced “Spin the Wheel” Options
  Offer more flexible reward configurations with Stripe integration, automate discounts, coupons, or credit-based rewards after positive feedback.

Start customizing now in your GoCSM Dashboard → Feedback (NPS) → Customize

Need help enabling the new advanced feedback customization? Book a support session in your Success Center or open a ticket here → help.gocsm.com