🌟 New Enhancement: Feedback Customization is Here!

Collecting feedback just got a major upgrade.

With the new Feedback Customization features in GoCSM, you now have full control over the look, feel, and behavior of your Request Feedback Widget — so it perfectly matches your brand and strategy.

Whether you're collecting feedback in-app or on your client portal, this enhancement gives you the flexibility to make every touchpoint feel personalized and purposeful.

You can now customize the Feedback Widget by:

🎨

Match it to your brand or platform theme for a seamless experience.

😃

Set the tone of your feedback request — go classic with stars or casual with emojis.

✍️

Write your own feedback prompt and thank your users in your brand voice.

🔗

Automatically redirect satisfied users to leave a public review — boosting your reputation where it matters most.

Agencies and SaaS platforms can ensure their feedback request matches the branding of their dashboard or app.

Use positive internal feedback as a launchpad to grow your Google or Facebook reviews.

Choose emojis for a light and friendly experience, or stars for a more structured one — depending on your audience.

Write the widget content in any language to localize the experience for different regions or client types.

🔁 A branded and friendly widget is more likely to get clicked — which means more feedback from your customers.

🌍 With direct links to Google and Facebook reviews, you can turn internal wins into public testimonials.

🧠 Tailored feedback messages let you guide customers into giving actionable, relevant responses.

Go to your Feedback (NPS) > Customize

Adjust the color, rating type, and custom messages

Add your Google or Facebook review links

Enable the Request Feedback in Health

Start collecting feedback that feels like you

This update is now available for all GoCSM users.

Need help configuring it? Check the Help Docs or join a support session.