💬 Feedback Comments Now Saved to Custom Field

You asked, we delivered!
Feedback comments submitted via the GoCSM Feedback Widget are now automatically saved to a Custom Field on the contact record.
🆕 What’s New
Every time a user submits a feedback comment, it’s now stored in a dedicated custom field.
This enables you to:
🔁 Send feedback data to third-party apps like Slack, Zapier, or CRMs.
🔔 Create detailed notifications for your team with the actual comment included.
📂 Keep a historical record of what your users are saying — all in one place.
💡 Use Cases
🚨 Instant Slack Alerts:
 Trigger real-time Slack messages with user comments when feedback is received.
🤝 Sales & Support Alignment:
 Push detailed feedback into your CRM or Helpdesk tools for better customer context.
📊 Feedback Reporting:
 Use the custom field for advanced segmentation and reporting inside your workflows.
This enhancement is live now — no extra setup required!