The Users tab provides the most granular view of engagement, tracking exactly who is logging in, how often, and their intensity of usage.

This update helps you answer:

• Who are the champions? Identify users with high activity levels.

• Who is struggling? Spot users with low activity who might need training.

• Are seats being used? Verify if the individual users you sold to are actually logging in.

Key Features

• 📊 User Engagement Levels

  

  We categorize users based on their frequency of login days to help you understand adoption depth:

  • Highly Active: 26+ days logged in.

  • Moderately Active: 15–25 days logged in.

  • Low Activity: 6–15 days logged in.

  • Ghosting: 5 days or fewer logged in.

• ⚡ Add to Workflow (Bulk Action) Select specific users and use the "Add to Workflow" feature to send targeted training emails, satisfaction surveys, or "We miss you" messages based on their activity level.

  

• ⏱️ Accurate Time Tracking We track total time spent in the app using "heartbeats," ensuring we capture active usage while excluding idle time or hidden tabs.
  

  

Why it Matters

1. Identify Power Users
   Find "Highly Active" users who spend the most time in your app. These are your best candidates for reviews, case studies, and beta testing.

2. Monitor Training Impact
   See if users move from "Low Activity" to "Moderately Active" after a training session.

3. Automated Nurturing
   Use the workflow feature to automatically nurture users who are "Ghosting" before they give up on the platform entirely.

Need help with your Login Activity?

💬 Reach out or submit a ticket through our Chat Widget — we're here to help!